phone and remote support

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Phone and Remote Support

When you are experiencing problems with your PC, it can be difficult to quickly find a repair solution and to transport the system to another location. We aim to make computer problem solving easier for our clients by coming to your home at a time that suits you. Alternatively, we can provide phone support or setup your PC for remote access so you can avoid a callout fee for those problems we can fix remotely.

Remote access allows IT Friend staff to access your computer from our office, using the internet. In order to maintain a high level of security, this will need to be setup by IT Friend staff before support can be provided.

If you would like to enquire about a remote support plan or our phone support rates, please contact us